FAQs

We have the answer to your questions

All our creations are totally produced at home in Belgium because our desire is to promote the local economy. We have opted for laser cutting allowing precision, sharpness of cutting and engraving in order to guarantee you a quality product.

For our decorations, we have selected poplar wood, which is a soft wood that lends itself well to laser cutting. In addition, poplar is a fast growing wood requiring little treatment. Its growth rate makes it a good CO2 sensor. We should also add that poplar crops are mainly grown on land that cannot be used for agriculture, making this wood a good ecological and economic option.

Each of our creations comes with a simple and robust placement solution. It is not necessary to drill your walls in order to hang our creations. You don't need any tools.

Unhook and move your decoration at will on any support.

All our decorations are prepared and shipped within 3 business days. Once shipped, depending on your location, delivery times may vary:

- 1 to 2 days for Belgium and Luxembourg

- 2 to 5 days for France, Germany and the Netherlands

Our delivery times are therefore 3 to 10 working days depending on your location.

Attention: Personalized creations are made to order. The delivery time is therefore 3 weeks.

Once your order has been placed , we invite you to contact us at contact@rynydesign.be mentioning your order number, your text and possibly the desired font. Please note that spaces must be counted as one character.

Personalized creations are made to order . The delivery time is therefore 3 weeks.

We have worked and tested our packaging in order to guarantee the integrity of your order. However, if your product is damaged during transport, we guarantee an exchange or a refund.

Our return policy: https://www.rynydesign.be/policies/refund-policy

To do this, contact our customer service via our contact page.

Go to www.bpost.be/track to track your order.

You are not satisfied with your purchase? A return is possible within 30 days and in accordance with the conditions set out in our return policy.

Our return policy: https://www.rynydesign.be/policies/refund-policy

To do this, contact our customer service via our contact page.

In order to obtain your quote, contact us by email at contact@rynydesign.be giving us all the information on your project that you already have. We will contact you within 2 working days to study the feasibility of your project together and collect the latest information necessary for the preparation of your quote.

You have not found the answer to your questions? You can contact us via our contact page or directly via contact@rynydesign.be